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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Gardner

April 24, 2025

5  out of  5
rating by Ashley Gardner
"No matter who I speak with in the office, they're all so personable and helpful. They truly take on the slogan and follow through like no other!"
We responded:
"Hi Ashley!! We appreciate your review! Thank you so much :) Its awesome to hear your having a great experience with the entire team. "
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Tansukh Thanki

April 14, 2025

5  out of  5
rating by Tansukh Thanki
"Polite and personal communication. Lindzi is very knowledgeable and responds to all questions thoroughly. It’s hard to find responsible people! She is one of those!"
We responded:
"Thank you for reviewing our State Farm office! I'm not surprised you had a positive experience with Lindzi, she is such a pleasure to work with and by far the most thorough person I have ever met! We look forward to continuing to support your insurance needs and continued positive interactions! Thanks again-Stephanie"
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Reese M

April 2, 2025

5  out of  5
rating by Reese M
"Great service and even better pricing!"
We responded:
"Hi Reese! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and found value in this difficult market we are in. If you ever have any questions or need assistance, we’re here to help!"
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Jonny Sheehan

April 1, 2025

5  out of  5
rating by Jonny Sheehan
"I was initially suggested by my brother ( being a happy & satisfied member himself) to stop by the office . Hands down the most courteous and friendly cast I've ever met .Especially Lindzi , she's absolutely fantastic ! And extremely helpful and informative. Always look forward to stopping in and saying hi . All the very best."
We responded:
"Thank you so much Jonny! Lindzi is amazing and definitely the go to for thorough policy reviews! I'm so glad you enjoy stopping by our office. I appreciate you taking time to recognize Lindzi. Thanks again-Stephanie"
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Mary Hoskins

March 27, 2025

5  out of  5
rating by Mary Hoskins
"Stephanie and her State Farm team here in Las Vegas are exceptional: Zoe, Tania, Phoebe and Lindsay. They get right back to you, no long exchanges of voicemails, emails or texts. Be ready when you contact them to handle whatever your needs are and they get it done. They are kind and very helpful. DocuSign and print your documents in short order, lickety-split. Thanks Ladies!."
We responded:
"Hi Mary! Thank you for reviewing our State Farm office! Its hard for us to not do a good job when we have you for a customer :) your proactive so we can be reactive, and we love it! We look forward to continuing to support your insurance needs. Thanks again-Stephanie"
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gary kanoun

March 26, 2025

5  out of  5
rating by gary kanoun
"Amazing service and very friendly staff specially Tania which she went out her way to help us with our insurance needs and we got auto and home insurance and great follow up from Tania, from my experience i would rate this office 100% Plus."
We responded:
"Hi Gary, we appreciate your review! We are delighted to know you had a great experience with our office manager, Tania. If you ever need any assistance in the future, please don’t hesitate to reach out. My team and I are here to help! Thanks a ton!-Stephanie"
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Kat Searles

March 24, 2025

5  out of  5
rating by Kat Searles
"I was extremely impressed with my insurance agent Phoebe was courteous, efficient, & thoughtful. She helped me with any questions I had* Definitely recommend!*"
We responded:
"Hi Kat! Thanks so much for your review of our office and Phoebe! She is a rising star in our office and your feedback is so valuable! She will be happy to see she is recognized! Thanks so much for taking the time to give her a shout out! I really appreciate it-Stephanie"
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Guillermina Paz

March 20, 2025

5  out of  5
rating by Guillermina Paz
"Tania has been helping me and my family for years now. She is very professional and knowledgeable in her field. I initially only had car insurance with state farm but Tania helped me bundle with life and home insurance. Now I pay a low price for all 3 and have amazing coverage. This is the place to go for good insurance. Call Tania"
We responded:
"Thank you so much for adding a review for Tania! During the time she has been servicing your account, Tania has always looked for the best possible scenario for you. I appreciate that you mentioned that you also have life insurance with us. While it's not always the easiest conversations to have, we believe it's in your best interest to always know what's available to you. Thank you for your continued support of our agency and Tania! "
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Demetria Johnson

March 15, 2025

1  out of  5
rating by Demetria Johnson
"This is the worse office ever. They raise your price and can't tell you why or want to explain anything to you. The time I asked why my bill went up the lady told me that I should go look for another insurance company. I had to to call them every other month cause they were constantly messing up on my bill they were adding things I didn't ask for, I was being charged for stuff I didn't know about. They were horrible and their customer service SUCKS I wouldn't recommend them to anybody. If you want good service don't go to them you will regret it."
We responded:
"Hi Demetria, so sorry you feel we aren’t addressing your concerns. I can see every note and attempted contact from my team on your account. I know you were invited in for an in-depth review of your billing and consistent recent changes which cause delayed billing alignment. When requested documents are not returned, the state mandates coverage automatically be added until signed waiver of coverage is received. We escalated your concerns to underwriting and on March 4th underwriting attempted to reach you with no answer, so they sent you a letter in the mail that you should’ve received by now. Additionally, during this time frame, you also switched agents, and I am no longer able to access your account. We wish you the best with your new agent, Val is amazing."
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Panther Jet

February 21, 2025

5  out of  5
rating by Panther Jet
"This is absolutely the best agency in Las Vegas. Everyone is extremely professional and polite. I highly recommend this agency 100% ~ Jimmy Vigilante JVC Food Safety Specialists Inc."
We responded:
"We’re thankful for your feedback but Jimmy you make what we do so easy! Your the best! I'm glad you chose us to work with you! -Stephanie"
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Maurice Utschen

February 20, 2025

5  out of  5
rating by Maurice Utschen
"Lindzi is an amazing agent. So helpfully in saving me money, and always helps me login to the app. She ROCKS!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Lindzi literally is a Rockstar Agent in our office! Thank you for taking a moment to recognize her. -Stephanie"
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Heidi Schranz

February 20, 2025

5  out of  5
rating by Heidi Schranz
"Tania is amazing she is so kind and professional. This team is amazing and I am so grateful to have my auto policy with them. I was new to Las Vegas and this team has been amazing 1st class service. Highly recommend."
We responded:
"Heidi-Thank you for that and welcome to Fabulous Las Vegas :). If there is anything else we can do for your insurance needs or getting familiar with town, just let us know! (I am born and raised here) -Stephanie"
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Mt Shasta

November 15, 2024

5  out of  5
rating by Mt Shasta
"Outstanding service in every way. I moved in from Farmers and got more coverage for less and more importantly got excellent service from the Team. I worked with Lindzi and she was outstanding and communicated 100%."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Lindzi. If you ever need any assistance in the future, please don’t hesitate to reach out, she is phenomenal at what she does! We are here to help!"
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Ronald Burns

June 21, 2024

5  out of  5
rating by Ronald Burns
"Susie and Lindzi at Stephanie Keven State Farm Agency are wonderful! Susie goes above and beyond to make sure my insurance needs are fulfilled. They both have enthusiastic attitudes and are great at what they do! Highly recommend."
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SAY AEIOU

May 29, 2024

5  out of  5
rating by SAY AEIOU
"Stephanie and her team (Susie and Litzi) are awesome. I’ve been with them for over 5 years. I have a couple of policies with them. They thoroughly explain plans/policies and will answer any questions or concerns.They take care of any issues they may arise and will find a solution within A TIMELY MANNER! Fun, friendly crew!!! Thanks for everything :-) CA"
We responded:
"Hi! Thank you so much for your review! Comments like this is what keeps us going! I love my team and I am thrilled they give you a great customer experience. Thank you for 5 years with us :) "
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Carmen Cherry

March 21, 2024

5  out of  5
rating by Carmen Cherry
"Lindzi is the best. She took care of all I needed. Was very patient and just an amazing g person to work with. State Farm is lucky to have. Thanks for all you do every time I have reached out you. You are truly rare"
We responded:
"Hi Carmen! Thank you for adding to Lindzi's awesome collection of 5 Star reviews. She really is a Gem. Lindzi has been promoted to the Service Manager position in our office, which is well deserved. I appreciate you taking the time to recognize her."
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Shawn Zhan

March 13, 2024

5  out of  5
rating by Shawn Zhan
"Very professional and knows how to help customer to their best interest."
We responded:
"Thank you Shawn we appreciate you taking time out to leave us a review! Love hearing when we have met expectations."
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Michael

February 14, 2024

5  out of  5
rating by Michael
"We've been with Start Farm for a little over 6 months, and the ladies at Stephanie Keven Agency have been great, to say the very least! Both Lindzi and Susie have been very professional and helpful, from walking us through what plans/policies would work for us as well as helping us find the best deal that we could get as well as helping us with filing a claim. Lindzi has been on it while we have been dealing with an auto accident, helping us out along the way! Even when there have been issues, which was none of their own doing, they have worked diligently to help provide us with any information that they can and getting everything straightened out. They have gone out of their way many times to help us with any questions or concerns that we might have. We were recommended by a neighbor and glad we went with them. We would definitely recommend them to others. It's been a privilege working with them, and looking forward to working together for many years ahead. Thanks again! --Mike P"
We responded:
"Hi Michael! Thank you for taking the time to recognize both Lindzi and Susie. We know insurance can be hard to navigate through and take pride in being an office you know you can turn to. We truly appreciate your patience as we worked through kinks and got things straightened out. Again, thank you so much for your kind words. "
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Ryan Vance

November 9, 2023

5  out of  5
rating by Ryan Vance
"Stephanie Keven State Farm office is great. I used them for a policy and needed to have some changes made to it. Lindzi Takasaki was awesome. She was in constant contact with me letting me know the progress with the documentation. Lindzi was an absolute pleasure to work with."
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Derrick Yates

July 28, 2023

5  out of  5
rating by Derrick Yates
"Had an appointment today at Stephanie Keven’s insurance office to do a full review of my multiple State Farm policies to ensure adequate coverage and hopefully save some money on un-necessary coverages. Lindzi was the person who greeted me and sat down with me to review my policies. I can honestly say that in the 30 plus years of having insurance and dealing with a few different insurance companies I have never had anyone take the time like Lindzi did today to explain everything to me. I left there feeling educated and like I had 100% confidence and understanding in the changes that were made. It was so refreshing to work with someone as educated as Lindzi and someone that placed such a high value on customer service, never making me feel rushed or like I was wasting her time. I can’t say enough good things about my experience today at this office. Thank you!!"
We responded:
"Hi Derrick! Thank you for such an amazing review for Lindzi. We talk about your review often as an example in our office and I totally forgot to reply to you. My favorite part of this review is that when you visited our office I was travelling. Lindzi did her very best and continues to do so even when I'm not watching because she truly cares for our customers. Thank you again for taking the time to recognize her!"
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Jim Cooper

July 20, 2023

5  out of  5
rating by Jim Cooper
"Stephanie has a crack staff that *gasp* actually cares about their clients. I needed to get a classic rod policy for my old truck. I called up my agent and while they hadn't done one before, they got everything arranged in a week. It would have only been better if they could have gone to DMV and wasted time jumping through their hoops, but you can't have your cake and eat it to. Customer service was personal and prompt. I highly recommend them for your insurance needs."
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Ebony Agnew

July 13, 2023

5  out of  5
rating by Ebony Agnew
"GREAT SERVICE! I am so impressed with the team at this State Farm branch. Huge shout out to Lindzi Takasaki! She was so helpful in addressing my questions, and made the entire process smooth. All of her responses were so kind and timely. Thank you Lindzi!"
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Matthew James

April 25, 2023

5  out of  5
rating by Matthew James
"Fantastic crew. Easy to work with. Great communication."
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Nicole Louallen

April 6, 2023

5  out of  5
rating by Nicole Louallen
"I got three life insurance policies today, through Susie she was amazing and very helpful."
We responded:
"Hi Nicole!! Thank you so much for taking a moment to recognize Susie! She truly is Amazing and really cares about our customers and what's best for their family! Thank you for trusting us with your Life Insurance needs. -Stephanie "
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Carlynne Schafer

February 28, 2023

5  out of  5
rating by Carlynne Schafer
"I’ve been with State Farm for 2 years and Susie Thomas is the best agent I’ve spoken to in that time. No one has offered me the same discounts and made me feel as cared for as Susie has. She double checked everything and was a delight to be on the phone with. Thank you Susie!"
We responded:
"Hi Carlynne! Thank you so much for recognizing Susie! She is truly one of a kind and takes ownership and pride in everything she does. She was very happy to see you took the time to write a review for her. We appreciate you! "